Frequently Asked Questions

pj365 requires standard KYC (Know Your Customer) verification before processing withdrawals or unlocking full account features. Pakistani players typically submit a clear photo or scan of their CNIC (Computerised National Identity Card) — both front and back — along with a recent selfie for facial verification. Additional documents such as a utility bill for address confirmation may be requested in some cases. Verification is usually completed within 24 hours.

No. pj365 permits only one account per player. Opening duplicate accounts is a breach of the platform's terms and conditions and will result in the suspension or permanent closure of all associated accounts. Any balances or pending bonuses in duplicate accounts may be forfeited. If you have lost access to your existing account, use the account recovery process or contact live support rather than registering again.

On the login screen, tap "Forgot Password?" and enter the email address linked to your pj365 account. You will receive a secure reset link by email within a few minutes. Click the link, choose a new strong password (at least eight characters, mixing letters, numbers and symbols) and confirm it. If you no longer have access to your registered email, contact support via live chat to complete identity-based account recovery.

Log in to your pj365 account and navigate to Account Settings > Personal Information. Some fields — such as your registered name and date of birth — are locked after KYC verification and can only be changed by contacting the support team with supporting documentation. Contact details like email and mobile number can generally be updated directly in settings, subject to re-verification of the new contact point.

The minimum deposit on pj365 is PKR 500, making it accessible for players across Pakistan regardless of budget. This low entry point means you can explore sports betting on Pakistan cricket, PSL T20 matches or live casino games without committing a large sum upfront. Specific payment channels may have their own minimum thresholds, so always check the cashier screen for the method you plan to use.

pj365 supports a range of payment channels familiar to users in Karachi, Lahore, Islamabad, Rawalpindi and other cities across Pakistan. These include mobile wallet options (such as Easypaisa and JazzCash), bank transfer channels (such as HBL, UBL, Meezan Bank and Bank Alfalah), Raast instant payment infrastructure, and cryptocurrency options including BTC and USDT. Payment-provider names are listed for reference only — none imply endorsement of gambling.

Withdrawal processing times vary by method. Cryptocurrency withdrawals (BTC, USDT) are typically the fastest, often completing within 1–4 hours after approval. Bank transfers and mobile wallet withdrawals generally take 1–3 business days, depending on the provider and transaction volume at the time. All withdrawals require a verified (KYC-approved) account. Pending withdrawals can be tracked in your account's transaction history.

pj365 does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider or bank may apply their own transaction charges — for example, mobile wallet providers sometimes deduct a service fee on outbound transfers. Always check with your payment provider regarding any fees they apply on their end. Currency conversion charges may apply on certain crypto transactions where the base currency differs from PKR.

Withdrawals may be placed on hold for several reasons: your KYC verification is incomplete or pending, an active bonus has wagering requirements that have not yet been met, the withdrawal amount exceeds a single-transaction limit, or the security team has flagged the transaction for routine review. In most cases, completing identity verification or clearing outstanding wagering requirements resolves the hold. Contact live support for a specific update on your withdrawal status.

pj365 covers a wide range of sports markets popular with Pakistani bettors. Cricket is the headline sport, with markets covering Pakistan national matches, PSL T20 fixtures, ICC tournaments (World Cup, Champions Trophy, Test series), and international bilateral series. Alongside cricket, the platform offers football (domestic leagues and international competitions), UFC and MMA events, tennis, basketball and more. Live in-play betting is available on major events across all categories.

pj365 displays odds in decimal format by default, which is straightforward to read: multiply your stake by the odds to calculate your total return (stake included). For example, a PKR 1,000 bet at odds of 2.50 returns PKR 2,500 in total — a profit of PKR 1,500. You can switch between decimal, fractional and American odds formats in your account settings if you prefer a different display style.

The pj365 casino library includes slot games from leading software providers, live dealer tables (roulette, blackjack, baccarat, game shows), classic RNG table games, video poker and crash-style games. Live casino titles stream in real time with professional dealers, creating an authentic atmosphere. Games are categorised by type, provider and popularity in the lobby, making it easy to find your preferred title quickly.

Yes. pj365 offers live in-play betting on PSL T20 matches, Pakistan international cricket fixtures and ICC tournament games. Markets update ball-by-ball during play, covering outcomes such as next wicket, runs in over, top batsman, method of dismissal and match winner. Odds fluctuate in real time based on match conditions, so quick decisions matter. Live streaming availability on the platform depends on the specific match and broadcast rights.

pj365 is fully optimised for mobile browsers, so players in Karachi, Lahore, Islamabad, Peshawar and across Pakistan can access the full platform from any smartphone or tablet without downloading anything. A dedicated app may be available — check the pj365 platform for the latest download options for Android and iOS. The mobile experience includes all sports betting markets, casino games, banking functions and account management tools.

pj365 offers a welcome bonus for new registrations, typically a deposit match bonus on your first funded deposit. The exact percentage and maximum bonus amount (in PKR) are displayed on the promotions page at the time you register — offers can be updated periodically so check the current terms before claiming. To receive the welcome bonus, you must opt in during or shortly after registration and meet the minimum qualifying deposit threshold.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount — or bonus plus deposit — before the funds convert to withdrawable cash. For example, a PKR 5,000 bonus with a 20x wagering requirement means you need to place a total of PKR 100,000 in qualifying bets before withdrawing. Sports bets and casino games may contribute at different rates — always read the specific bonus terms carefully.

Yes. Beyond the welcome offer, pj365 runs reload bonuses, free bet promotions, cashback offers and tournament-specific boosts — particularly around high-interest cricket events like PSL, ICC World Cup fixtures and Pakistan's bilateral series. Loyal players may also be eligible for VIP programme rewards. Check the Promotions section of the platform regularly and opt in to email or notification alerts so you never miss a time-limited offer.

No — bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. Until then, bonus funds sit in a separate balance and are used for wagering. Winnings generated from bonus bets are credited to your real-money balance once wagering is complete. If you attempt a withdrawal before clearing the wagering requirement, the bonus and any bonus-derived winnings are typically forfeited, so it is important to read the terms before claiming any promotion.

pj365 uses SSL/TLS encryption across the entire platform to protect data transmitted between your device and the server. Account access can be further secured with two-factor authentication (2FA), which requires a one-time code in addition to your password at login. Personal and financial data is processed and stored in line with the platform's Privacy Policy. Players are strongly advised to use a unique, strong password and never share login credentials with anyone.

pj365 provides a full suite of player protection tools: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cool-off suspensions (24 hours to 30 days) and self-exclusion (six months up to permanent). All tools are accessible in Account Settings under the Responsible Gambling section. Limit reductions take effect immediately; increases carry a mandatory cooling-off delay. Full details are on our Responsible Gambling page.

To activate self-exclusion, go to Account Settings > Responsible Gambling > Self-Exclusion and choose your preferred exclusion period (minimum six months). Alternatively, contact the 24/7 live support team via chat and request immediate self-exclusion — the team can apply it to your account in real time. Once active, all marketing communications are stopped and you cannot log in until the exclusion period ends. Permanent exclusion cannot be reversed.

No. pj365 is strictly an adults-only platform. Access is permitted only to players aged 18 and above, or the higher minimum age required by the applicable operator or license jurisdiction. Age is verified during the KYC process using government-issued ID (such as a CNIC). If you share a device with younger family members, keep your login credentials private and consider installing parental control software. Please note that local laws in Pakistan may impose additional restrictions on gambling access.

If you feel your gambling is no longer recreational or is causing financial, emotional or personal harm, act immediately: set a deposit or loss limit via your account settings, activate a cool-off period, or request self-exclusion through live support. For independent support, recognised resources include GamCare (gamcare.org.uk), Gamblers Anonymous (gamblersanonymous.org) and BeGambleAware (begambleaware.org) — all referenced for information only and not affiliated with pj365. Our Responsible Gambling page has further guidance.

pj365 support is available 24 hours a day, 7 days a week via the live chat widget on the platform — the fastest way to get help. For non-urgent matters, you can also reach the team by email. The support email address (plain text, not a link): [email protected]. Urdu-language assistance is available on request for players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.