Privacy Policy

pj365 ("we", "us", "our") operates the online betting and gaming information platform accessible at https://pj365.cam ("Platform"). We are committed to protecting the privacy and personal data of all users who access or interact with the Platform.

This Privacy Policy ("Policy") describes how pj365 collects, processes, stores, shares and protects your personal data when you use our Platform. It also sets out the rights you have in relation to your personal data and how you can exercise them.

By accessing or using pj365, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform overall.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information that identifies or can reasonably be used to identify a natural person, directly or indirectly.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing personal data; for this Platform, that is pj365.
• "Data Processor" — a third party that processes personal data on behalf of pj365 under a data processing agreement.
• "User" / "You" — any individual who accesses, browses or registers on pj365.
• "KYC" — Know Your Customer: identity and age verification procedures required to confirm user eligibility.
• "Cookies" — small text files placed on your device by a website to store preferences, session information or tracking data.
• "Consent" — a freely given, specific, informed and unambiguous indication of agreement to the processing of your personal data.
• "Sensitive Data" — categories of personal data that warrant heightened protection, including identity documents submitted for KYC purposes.

pj365 collects the following categories of personal data, depending on how you interact with the Platform:

Registration & Account Data

Collected when you create an account:

KYC & Identity Verification Data

Collected as part of mandatory age and identity verification:

Financial & Transaction Data

Collected when deposits or withdrawals are made:

Technical & Usage Data

Collected automatically when you access pj365:

Communications Data

Collected when you contact us or participate in surveys:

pj365 collects personal data through the following methods:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey;
• Automatically — through cookies, server logs and analytics tools when you access and navigate the Platform;
• From third-party identity verification providers — when KYC checks are conducted via an approved verification partner;
• From payment processors — when financial transaction records are generated in connection with deposits or withdrawals;
• From fraud prevention and security services — when device fingerprinting, IP geolocation or behavioural analysis tools flag potential risks.

pj365 processes personal data only where a valid lawful basis exists. The lawful bases we rely on are:

• Contractual necessity — processing required to create and manage your account, process transactions and deliver Platform services under our Terms & Conditions;
• Legal obligation — processing required to comply with applicable anti-money laundering (AML), KYC, age verification and other regulatory requirements;
• Legitimate interests — processing for fraud prevention, Platform security, internal analytics and improving user experience, where these interests are not overridden by your rights;
• Consent — processing for optional marketing communications and non-essential cookies, where you have provided explicit, informed consent that you can withdraw at any time.

Where we rely on consent as our lawful basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

pj365 uses your personal data for the following purposes:

• Account management — creating, maintaining and securing your user account;
• Identity and age verification — confirming that you meet the minimum age requirement (18+, or the higher minimum required by the operator's license jurisdiction) and are eligible to use the Platform;
• Transaction processing — handling deposits, withdrawals and bonus-related financial activity denominated in PKR or other supported currencies;
• Responsible gambling — monitoring for patterns associated with problem gambling, enforcing deposit limits, loss limits, time limits and self-exclusion requests;
• Fraud and AML compliance — detecting, investigating and preventing fraudulent transactions, money laundering, collusion and other prohibited conduct;
• Customer support — responding to queries submitted via live chat, email or other support channels, including Urdu-language support where requested;
• Platform improvement — analysing usage patterns, conducting A/B testing and improving content, navigation and features;
• Marketing communications — sending promotional offers, PSL and ICC tournament betting updates, and bonus notifications to users who have opted in to receive such communications;
• Legal compliance — meeting obligations under applicable laws and cooperating with regulatory, law enforcement or judicial authorities where legally required.

pj365 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of third parties strictly for the purposes outlined in this Policy:

• KYC and identity verification providers — to verify identity documents and confirm age eligibility. These providers are contractually bound to process data only for verification purposes;
• Payment processors — to facilitate deposits and withdrawals. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are used as contextual examples of payment methods familiar to Pakistani users; sharing of data with any provider is governed by the relevant processor's own privacy terms;
• Fraud prevention and security services — to detect and prevent fraud, money laundering and other prohibited activity;
• IT infrastructure and hosting providers — to operate and maintain Platform servers, databases and supporting technical infrastructure, under strict data processing agreements;
• Analytics providers — to analyse anonymised or aggregated usage data for Platform improvement purposes;
• Legal and regulatory authorities — where we are required by law, court order or regulatory obligation to disclose personal data to a competent authority;
• Professional advisers — lawyers, auditors and consultants, subject to professional confidentiality obligations, where necessary to protect our legal rights or comply with our obligations.

All third-party data processors engaged by pj365 are subject to written data processing agreements that restrict their use of personal data to the stated purposes and require them to implement appropriate security measures.

pj365 operates globally, and your personal data may be processed in countries outside Pakistan where data protection laws may differ from those in your home jurisdiction. Where such transfers occur, pj365 takes steps to ensure that an adequate level of protection is applied, including through:

• Engaging only processors located in jurisdictions with recognised data protection standards;
• Implementing contractual safeguards equivalent to standard contractual clauses or equivalent mechanisms;
• Conducting transfer impact assessments where required by applicable data protection obligations.

By using pj365, you acknowledge that your data may be transferred to and processed in jurisdictions outside Pakistan. If you have concerns about international data transfers, you may contact us using the details provided in Section 16.

pj365 uses cookies and similar tracking technologies to enhance your experience, maintain session continuity and gather analytics data. The types of cookies we use are:

• Strictly necessary cookies — required for the Platform to function correctly (e.g., session cookies, login state, security tokens). These cannot be disabled without affecting Platform functionality;
• Performance and analytics cookies — collect anonymised or aggregated data about how users interact with pj365, helping us improve navigation and content. These are enabled only with your consent;
• Functional cookies — remember your preferences such as language setting, odds format or responsible gambling limits to personalise your experience;
• Marketing cookies — used only where you have opted in to receive targeted promotional communications. These help us present relevant offers, such as PSL betting promotions or cricket tournament specials.

You can manage cookie preferences through your browser settings or via the consent management tool on pj365. Withdrawing consent for non-essential cookies will not affect the core functionality of your account.

pj365 retains personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. The following general retention principles apply:

• Active account data — retained for the duration of the account relationship and for a defined period after account closure (typically five years) to meet AML and legal record-keeping obligations;
• KYC and identity documents — retained for a minimum period as required by applicable anti-money-laundering regulations, generally five years from the end of the business relationship;
• Transaction records — retained for a minimum of five years for regulatory compliance purposes;
• Support communications — retained for up to three years to support dispute resolution and quality assurance;
• Marketing consent records — retained for the duration of the consent and for a defined period thereafter to demonstrate compliance;
• Technical logs — retained for up to twelve months for security monitoring and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

Subject to applicable law, you have the following rights in relation to your personal data held by pj365. To exercise any of these rights, please contact us using the details in Section 16. We will respond to verified requests within a reasonable timeframe and in any event within 30 days.

pj365 may need to verify your identity before processing a rights request. We will not charge a fee for reasonable requests but reserve the right to apply an administrative charge for manifestly unfounded or excessive requests.

pj365 is strictly for adults aged 18 or over, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect personal data from individuals under the minimum age threshold.

If we become aware, or have reasonable grounds to suspect, that a user is under the applicable minimum age, we will immediately suspend the account, initiate a review of all associated transactions and, where appropriate, delete the personal data collected.

If you believe that a minor has registered on pj365, please contact our support team immediately using the contact details in Section 16. We take underage access extremely seriously and act on such reports without delay.

pj365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• Encryption — all data transmitted between your device and pj365 is encrypted using TLS (Transport Layer Security). Sensitive data at rest is encrypted using industry-standard algorithms;
• Access controls — internal access to personal data is restricted on a strict need-to-know basis, with role-based permissions and multi-factor authentication required for privileged access;
• Password hashing — user passwords are never stored in plain text. We use bcrypt or an equivalent one-way hashing function with salting;
• Security audits — pj365 conducts regular internal and external security assessments, including penetration testing, to identify and remediate vulnerabilities;
• Incident response — we maintain a documented data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify affected users and relevant authorities in accordance with applicable law.

While pj365 takes data security seriously, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us promptly if you suspect any unauthorised access.

pj365 may reference or describe third-party services, including payment methods familiar to Pakistani users such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. These references are provided for informational context only and do not imply endorsement, affiliation or a formal partnership with any third party in the context of gambling services.

pj365 is not responsible for the privacy practices, data handling standards or content of any third-party platform or service. If you choose to interact with a third-party service referenced on pj365, you do so subject to that third party's own privacy policy and terms of service.

We recommend reviewing the privacy policies of any third-party service you engage with, including payment providers and the underlying betting operator, before sharing personal or financial information.

pj365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform features. The date of the most recent review is displayed at the top of this page.

Where changes to this Policy are material — meaning they significantly affect how we process your personal data or alter your rights — we will notify registered users through an on-Platform notice or by email to the address registered on your account, providing a reasonable period to review the changes before they take effect.

Your continued use of pj365 following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may close your account and request deletion of your personal data by contacting us as described in Section 16.

If you have any questions, concerns or complaints regarding this Privacy Policy, or wish to exercise any of the data rights described in Section 11, please contact the pj365 privacy team using the details below.

Support email (plain text — not a link):
[email protected]

Live chat support is available 24 hours a day, 7 days a week through the pj365 Platform. For users based in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar, Urdu-language assistance is available on request.

When submitting a data rights request, please include your registered account email address and a description of the right you wish to exercise. We may need to verify your identity before processing the request.

For general information about pj365's terms, bonus conditions or responsible gambling tools, please refer to our Terms & Conditions, Responsible Gambling page or FAQ.